Class passes are activated on the first date that you book a class.
Memberships (including monthly recurring) are activated on the date you make the purchase and are non refundable.
The intro offer will activate on the first date that you book a class and run for a period of 21 days (3 weeks). Once purchased the intro offer is not refundable. Individual classes are refundable up until 6 hours before the scheduled start time.
If you have a class pass and cancel a class with less than six hour’s notice or fail to turn up you will forfeit one class from your pack.
Class cancellations with less than six hour’s notice will be classed as a late cancel and a £5 fee will be charged to the credit or debit card held on file. Failure to turn up to a class without cancelling (no show) will incur a £10 fee charged to the credit or debit card held on file.
The late cancellation and no show fees apply to all memberships including the “Intro Offer”. Please do not ask us to break this golden rule, it is in place to ensure that all members have a positive experience and to deter consistent no shows and late cancellations.
Treatments are refundable up until 24 hours before the scheduled start time. Therapy appointment cancellations with less than 24 hours notice will incur 50% of appointment price charge.
No-shows will incur 100% of appointment price charge
If you are currently experiencing ANY of the following please advise us prior to booking therapy appointment as it may affect your ability to receive the selected treatment:
Infectious skin condition or skin condition with itching, oozing, redness or hives; scalp infection/dandruff; open cut or wound; severe bruising; high temperature or fever; cold or flu virus/cough; auto-immune disorder; diabetes (Type 1); severe circulatory disorder; heart condition; epilepsy; thrombosis or embolism; recent injury/surgery; recent scar tissue; pregnancy or suspected pregnancy.
Class packs are valid for a limited period of time:
5 class pack – 60 days after the first date that you book a class.
10 class pack – 90 days after the first date that you book a class.
We understand that sometimes card payments can fail and we will contact you to resolve this. If a card payment failure has not been fixed within 7 days we reserve the right to charge a £20 payment failure admin fee and suspend your account until payment has been made. Whilst your account is suspended you will not be able to use your membership.
The “Intro Offer” – for 3 weeks (21 days) is only available exclusively for new customers and restricted to one per new customer.